:root{--brand: #06c755;--brand-dark: #05a849;--brand-soft: #e7f8ee;--bg: #f5f6f7;--panel: #ffffff;--text: #1f2328;--muted: #8a9099;--line: #e6e8eb;--bubble-in: #f0f1f3;--danger: #d93025;--radius: 14px;font-family:Noto Sans TC,Microsoft JhengHei,PingFang TC,system-ui,sans-serif;color:var(--text)}*{box-sizing:border-box}body{margin:0;background:var(--bg)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:var(--panel);color:var(--text);border-radius:999px;padding:7px 14px;font-size:14px;cursor:pointer;font-family:inherit;white-space:nowrap}.btn:hover{background:#f2f3f5}.btn:disabled{opacity:.55;cursor:default}.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-dark)}.btn-ghost{border-color:transparent;background:transparent}.btn-icon{width:38px;height:38px;padding:0;border-radius:50%;font-size:17px}.field{width:100%;border:1px solid var(--line);border-radius:10px;padding:8px 10px;font-size:14px;font-family:inherit;background:#fff;color:var(--text)}.field:focus{outline:2px solid var(--brand-soft);border-color:var(--brand)}.inbox{display:flex;height:100vh;height:100dvh;background:var(--bg)}.rail{width:72px;flex-shrink:0;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:10px}.rail-logo{width:46px;height:46px;border-radius:50%;background:var(--brand);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px}.rail-spacer{flex:1}.rail-btn{width:46px;height:46px;border-radius:50%;border:none;background:#f2f3f5;font-size:18px;cursor:pointer;display:flex;align-items:center;justify-content:center}.rail-btn:hover{background:var(--brand-soft)}.rail-user{width:40px;height:40px;border-radius:50%;background:var(--brand-soft);color:var(--brand-dark);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px}.list{width:340px;flex-shrink:0;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}.list-head{padding:18px 18px 10px}.list-title{display:flex;align-items:center;justify-content:space-between}.list-title h1{font-size:22px;margin:0}.list-sub{font-size:12px;color:var(--muted);margin-top:2px}.push-msg{font-size:12px;color:var(--muted);margin-top:6px}.search{margin-top:12px}.tabs{display:flex;flex-wrap:wrap;gap:4px;margin-top:12px}.tab{border:none;background:transparent;color:var(--muted);padding:6px 12px;border-radius:999px;font-size:14px;cursor:pointer;white-space:nowrap;font-family:inherit}.tab.active{background:var(--brand-soft);color:var(--brand-dark);font-weight:600}.tab .count{font-size:12px;margin-left:4px;opacity:.8}.list-body{flex:1;overflow-y:auto}.list-empty{padding:40px 20px;text-align:center;color:var(--muted);font-size:14px}.conv{display:flex;gap:12px;padding:14px 18px;cursor:pointer;border-bottom:1px solid #f1f2f4}.conv:hover{background:#fafbfb}.conv.active{background:var(--brand-soft)}.conv-main{flex:1;min-width:0}.conv-top,.conv-bottom{display:flex;align-items:center;gap:8px}.conv-name{font-weight:600;font-size:15px;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-time{font-size:12px;color:var(--muted);flex-shrink:0}.conv-last{font-size:13px;color:#5f6670;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:4px}.conv-meta{display:flex;align-items:center;gap:6px;margin-top:6px;font-size:12px;color:var(--muted)}.status{display:inline-flex;align-items:center;gap:5px;font-size:12px;color:var(--muted);white-space:nowrap}.status:before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}.status-ASSIGNED{color:var(--brand-dark)}.status-INTAKE{color:#e8a317}.status-MODE_SELECTION,.status-PENDING_SELECTION{color:#9aa0a6}.chip{font-size:11px;padding:1px 8px;border-radius:999px;background:#eef0f2;color:#5f6670;white-space:nowrap}.chip-line{background:var(--brand-soft);color:var(--brand-dark);font-weight:600}.avatar{border-radius:50%;object-fit:cover;flex-shrink:0;background:var(--brand-soft);color:var(--brand-dark);display:flex;align-items:center;justify-content:center;font-weight:700}.chat{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--bg)}.chat-empty{margin:auto;color:var(--muted);text-align:center;font-size:15px}.chat-head{display:flex;align-items:center;gap:12px;padding:12px 18px;background:var(--panel);border-bottom:1px solid var(--line)}.chat-head-name{font-weight:700;font-size:17px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-head-sub{display:flex;align-items:center;gap:8px;margin-top:2px}.chat-head-spacer{flex:1}.agent-badge{width:34px;height:34px;border-radius:50%;background:var(--brand-soft);color:var(--brand-dark);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px}.messages{flex:1;overflow-y:auto;padding:18px 22px}.day-sep{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:12px;margin:18px 0 10px}.day-sep:before,.day-sep:after{content:"";flex:1;height:1px;background:var(--line)}.msg{display:flex;flex-direction:column;margin:4px 0}.msg.out{align-items:flex-end}.msg.in{align-items:flex-start}.msg-sender{font-size:12px;color:var(--muted);margin:8px 6px 4px}.bubble{max-width:min(70%,520px);padding:10px 14px;border-radius:18px;font-size:15px;line-height:1.5;white-space:pre-wrap;word-break:break-word}.msg.out .bubble{background:var(--brand);color:#fff;border-bottom-right-radius:6px}.msg.in .bubble{background:var(--panel);color:var(--text);border:1px solid var(--line);border-bottom-left-radius:6px}.bubble a{color:inherit}.bubble-plain{max-width:min(70%,520px)}.bubble-plain img{display:block;border-radius:12px}.msg-time{font-size:11px;color:var(--muted);margin:3px 6px 0}.composer{display:flex;align-items:center;gap:8px;padding:12px 16px;background:var(--panel);border-top:1px solid var(--line)}.composer .field{flex:1;border-radius:999px;padding:10px 16px;font-size:16px}.upload-error{padding:6px 18px;color:var(--danger);font-size:12px;background:var(--panel)}.side{width:340px;flex-shrink:0;background:var(--panel);border-left:1px solid var(--line);overflow-y:auto}.side-head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid var(--line);font-size:16px;font-weight:600}.profile-card{display:flex;flex-direction:column;align-items:center;gap:8px;padding:22px 18px 14px}.profile-name{font-size:19px;font-weight:700}.section-title{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:13px;margin:14px 18px 8px}.section-title:before,.section-title:after{content:"";flex:1;height:1px;background:var(--line)}.fold{margin:0 18px 12px;border:1px solid var(--line);border-radius:var(--radius)}.fold-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;cursor:pointer;font-weight:600;font-size:14px;-webkit-user-select:none;user-select:none}.fold-body{padding:4px 14px 14px}.kv{margin-bottom:10px}.kv-label{font-size:12px;color:var(--muted);margin-bottom:2px}.kv-value{font-size:14px;white-space:pre-wrap;word-break:break-word}.kv-empty{color:#c3c7cc}.progress-badge{font-size:12px;padding:2px 10px;border-radius:999px;background:#fff5df;color:#a26a00}.progress-badge.done{background:var(--brand-soft);color:var(--brand-dark)}.form-actions{display:flex;gap:8px;margin-top:6px}.hint{font-size:12px;color:var(--muted);margin-top:6px}.ok-msg{font-size:12px;color:var(--brand-dark);margin-top:6px}.err-msg{font-size:12px;color:var(--danger);margin-bottom:8px}@media (max-width: 767px){.rail{display:none}.list,.side{width:100%;border:none}.messages{padding:14px}.bubble,.bubble-plain{max-width:82%}}.hs{font-size:11px;padding:1px 8px;border-radius:999px;font-weight:600;white-space:nowrap}.hs-OPEN{background:#fff1e0;color:#c26a00}.hs-WAITING{background:#e8f0fe;color:#1a5fd0}.hs-RESOLVED{background:var(--brand-soft);color:var(--brand-dark)}.hs-CLOSED{background:#eef0f2;color:#6b7280}.hs-select{width:auto;padding:6px 10px;font-size:14px;font-weight:600;border-radius:999px;cursor:pointer}.tag-filter{margin-top:8px;padding:6px 10px;font-size:13px}.conv-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:5px}.chip-tag{background:#f3effd;color:#6a3fc8;display:inline-flex;align-items:center;gap:2px}.chip-blocked{background:#fde8e7;color:var(--danger);font-weight:600}.chip-x{border:0;background:transparent;color:inherit;cursor:pointer;padding:0 0 0 2px;font-size:13px;line-height:1}.chip-x:disabled{opacity:.4;cursor:default}.tag-box,.notes-box,.block-box{margin:0 18px 18px}.tag-list{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.tag-list .chip-tag{font-size:13px;padding:3px 10px}.tag-add{display:flex;gap:6px}.tag-add .field{flex:1;min-width:0}.notes-box{display:flex;flex-direction:column;gap:8px}.notes-box textarea{min-height:64px;resize:vertical}.notes-box>.btn{align-self:flex-end}.note-list{display:flex;flex-direction:column;gap:8px;max-height:320px;overflow-y:auto}.note{border:1px solid var(--line);border-radius:10px;padding:8px 10px;background:#fafbfb}.note-meta{font-size:12px;color:var(--muted);margin-bottom:3px}.note-text{font-size:14px;white-space:pre-wrap;word-break:break-word}.btn-danger-ghost{color:var(--danger);border-color:#f3c7c4;background:#fff}.btn-danger-ghost:hover{background:#fde8e7}.conv-meta{flex-wrap:wrap;row-gap:4px}.list-body{overflow-x:hidden}.tag-list .kv-empty,.note-list .kv-empty{font-size:13px}@media (max-width: 767px){.chat-head .agent-badge{display:none}.hs-select{padding:4px 6px;font-size:13px;flex-shrink:0}.chat-head>div:has(.chat-head-name){flex:1}}@media (max-width: 767px){.chat-head>.avatar,.chat-head .chat-head-spacer{display:none}}.name-edit{border:0;background:transparent;cursor:pointer;font-size:14px;margin-left:4px;opacity:.55;padding:2px}.name-edit:hover{opacity:1}.rename-row{display:flex;gap:6px;width:100%;padding:0 4px}.rename-row .field{flex:1;min-width:0}.update-bar{position:fixed;top:12px;left:50%;transform:translate(-50%);z-index:1000;display:flex;align-items:center;gap:10px;padding:10px 16px;border:0;border-radius:999px;background:var(--brand);color:#fff;font-size:14px;font-weight:600;cursor:pointer;box-shadow:0 6px 20px #0000002e;white-space:nowrap;max-width:calc(100vw - 32px)}.update-bar:hover{background:var(--brand-dark)}.assign-select{width:auto;max-width:150px;padding:6px 10px;font-size:14px;border-radius:999px;cursor:pointer}@media (max-width: 767px){.assign-select{max-width:92px;padding:4px 6px;font-size:13px;flex-shrink:0}}@media (max-width: 767px){.chat-head{flex-wrap:wrap;row-gap:8px}.chat-head>div:has(.chat-head-name){flex:1 1 calc(100% - 60px)}}